1. The current service is free
EasyRemoveBG currently offers no paid plans, subscriptions or credit purchases. We do not collect card details or charge for background removal. There is no payment to refund and no recurring subscription to cancel.
2. Processing problems and downloads
If an upload fails, check the file requirements and retry. If a submitted task fails, use the retry action where available or contact us with the task ID. Retrying starts processing again and may take additional time.
Review the result before downloading. Image quality varies, and the refinement tools can help with edges. Download your PNG or ZIP before the 24-hour expiry. Files are digital downloads; there are no physical returns or shipping charges.
3. An unexpected charge
If you believe you were charged for EasyRemoveBG, contact support@easyremovebg.com with the date, amount, currency and transaction reference, if available. We can investigate whether the charge relates to this service. Do not email full card numbers, card security codes or passwords.
This page does not prevent you from contacting your bank or exercising any applicable statutory rights. No payment processor or Merchant of Record has been appointed for EasyRemoveBG purchases.
4. Any future paid service
Before paid purchases become available, the price, currency, taxes, delivery, renewal, cancellation and refund terms will be shown before checkout. No future charge is authorized simply by using today's free service.
We have not adopted a paid refund window or promised a payment provider for this product. Any future offer must state its own applicable refund conditions and preserve mandatory consumer rights.
5. Stopping use and closing an account
You can stop using EasyRemoveBG at any time. For account closure or personal data deletion, contact us. Signing out does not cancel an already submitted cloud task or immediately delete account records. These requests are handled separately from refunds.
Questions?
Contact EasyRemoveBG Team at support@easyremovebg.com.